If you are experiencing difficulties with the BirdGuides News App, please email email@example.com.
Frequently asked questions are listed below. We hope you will find the answer to your query here. If you have read the FAQs and not found the answer you were looking for, email firstname.lastname@example.org – remember to include the name of the app you are having issues with, and the device and operating system you are running it on.
Are NatureGuides apps available on Android, Windows or Kindle?
Our full range of apps is currently only available on iOS (iPhone/iPad) but the Collins Bird Guide app is also available on Android. There are no plans to release apps on Windows Mobile or Kindle. At the moment, we don't have plans to make any more of our apps available on Android.
The videos in the Collins Bird Guide do not play. How can I fix this?
For Apple devices please go to settings and try to restore purchases there. If this doesn't work then please tap Email purchase log – remember to add some brief details of this issue before you send the log file. Someone will get back to you. On Android, please ensure you are connected to good wifi and restart the app.
Can I install NatureGuides iOS apps on my Mac computer?
No, our apps will only run on iPhone, iPad and iPod Touch.
Which iOS devices can I install NatureGuides apps onto?
Information for the minimum operating system requirements can be found on the App Store page for each app. Generally, apps require iOS 9 or later to run.
Why does my app not play sound?
Ensure your device is not set to mute. Note that some apps, such as Music and Videos will play sound even when the device is set to mute. See these help pages for more: http://support.apple.com/kb/HT4085
I have a new device: will I be charged again to download the app?
No, so long as you sign in on your new device using the same Apple ID or Google Play account that was originally used to purchase the app. If you are having difficulties accessing your Apple ID account, you may wish to contact Apple. It is not possible to transfer apps between Android and iOS or vice versa.
Can I download an app onto more than one device?
You can load each app onto multiple devices. If you wish to load the app onto an additional device, you must be signed in using the same Apple ID or Google Play account as was originally used to make the purchase. It is not possible to transfer apps between iOS and Android or vice versa.
How much space do I need on my device to install a NatureGuides app?
Our apps are larger than many other apps – this is because we include the entire content of the app in the original download to ensure all content is always available. Many smaller apps rely on downloading data on demand using wifi or a mobile data connection, both of which are often lacking in the field! Each app varies in size: the biggest is close to 1.7 GB, others are closer to 400 MB.
For support with Collins Bird Guide on Android, see here.
What languages are the Collins Bird Guide species names available in?
Scientific, English, English (UK), English (International), Bulgarian, Catalan, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Slovakian, Spanish, Swedish, Turkish. If your language is missing and you would like to help us to localise the app then please email us.
What birds are in which video packs?