On 29th July 2015, Windows 10 will be available for download to all Windows 7 and Windows 8 users. We regret to inform our customers that we will be unable to offer any technical support for products running on Windows 10.

We offer support for the following products:

  • BWPi 2.0.3
  • BBi
  • British Birds 9
  • British Birds concise
  • Breeding Birds of Britain and Ireland/Western Palearctic
  • British Butterflies

We offer support for our DVD-ROMs on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7

Windows 8
Many of our products will run on Windows 8, though users may experience issues with registering, functionality, or content display. Please note however that Windows 8 is not listed as a recommended operating system for our DVD-ROMs and thus we are unable to offer active support.

Product must be registered using exactly the same details as they were first registered with. Don't worry if you have since changed your email address; continue to use the address that was first used to register. Windows 7/8 users may experience difficulties in getting the programme to accept changed registration details. If this is the case, instructions can be found here for how to manually edit the source code.

Running the programme without the disc
If you are running the programme without the disc in the machine, you will need to ensure the data was transferred across to your machine. You may have to redirect the data paths (Features > Preferences > Data Paths. There should be a list of three folder locations in the tab box. Click once on the top one so that it is highlighted, then click the … button to the right. This will open up a folder navigation window. Navigate to the location of the data folder: it should be something like: C:/Programme Files/BirdGuides/British Birds 9/Data. Click on the Data folder and click OK, then OK again to close the Preferences window. Restart the programme. Hopefully, you should now have access to the full content.) If you have not transferred the data across to your machine then you will need to insert the disc and make sure that the data paths are pointing to the data folder on the disc, or run the programme setup.exe file and select Data in the setup wizard to transfer all data across.