AN IMPORTANT MESSAGE REGARDING WINDOWS 10

 
 
On 29th July 2015, Windows 10 will be available for download to all Windows 7 and Windows 8 users. We regret to inform our customers that we will be unable to offer any technical support for products and running on Windows 10.

We offer support for the following products:

  • BWPi 2.0.3
  • BBi
  • British Birds 9
  • British Birds concise
  • Breeding Birds of Britain and Ireland/Western Palearctic
  • British Butterflies
  • All NatureGuides apps

We offer support for our DVD-ROMs on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7
  • Max OS X 10.6 and later

Older products
Many of our older products continue to run on modern operating systems, though users may experience issues with functionality or content display. Please note we are unable to offer active support for products that are not listed at the head of this page.

Windows 8
Many of our products will run on Windows 8, though users may experience issues with registering, functionality, or content display. The Windows 7 help pages offer solutions to some of the commonly encountered issues. Please note however that Windows 8 is not listed as a recommended operating system for our DVD-ROMs and thus we are unable to offer active support.

Support by email
If you have checked the Frequently Encountered Issues pages and have been unable to find a solution to the issue you have encountered, you can email support@natureguides.com. You must include: your name, the name of the product or app, the serial number of the DVD-ROM (where applicable), the operating system you are running the product on (Windows version; Mac OS X version; iOS device and iOS version), the problem you have encountered, and any error messages that are displayed. We do not offer over-the-phone support.

Apps on Android
Our apps are currently only available on iOS and can be purchased from the Apple App Store. NatureGuides apps are not currently available on Android operating systems.

If you require support for the BirdGuides news app, please email contact@birdguides.com

DVD-ROMs on Mac OS X

The following DVD-ROMs are supported on Max OS X 10.6, 10.7, 10.8 and 10.9:

  • BWPi 2.0.3
  • BBi
  • British Birds 9
  • British Birds concise
  • Breeding Birds of Britain and Ireland/Western Palearctic
  • British Butterflies

We no longer actively offer support for products that are not listed above (with the exception of BWPi 2.0.1 and BWPi 2.0.2 — see below), nor is support actively offered for OS X 10.5 or earlier.


Trying to change Data paths using the application's Preferences panel causes the application to crash.Frequently encountered issues
All of our applications run using the same background technology and the below solutions can be applied to all listed products (unless specifically stated). For simplicity, ProductName is used in place of individual product names.

If you have copied the Data folder from the DVD-ROM to a folder /Applications/ProductName/Data on your hard drive, and you need to change the Data Path to point to that rather than the DVD-ROM:

Open Finder and select Applications.
Scroll down to open Text Edit.
Click on File, Open, and browse to your specific BirdGuides program title, /Applications/ProductName folder.
Open the file Crex.ini.
Scroll to the fourth section down, [DataSources].
Edit line 1 for the particular program that you have so that it reads:

• For BWPi: 1=<map enabled="1" id="B001" name="BWPi" path="Data" type="locl"
• For British Birds 9: 1=<map enabled="1" id="B001" name="DRB9" path="Data" type="locl"/>
• For British Birds interactive (BBi): 1=<map enabled="1" id="B001" name="BBi" path="Data" type="locl"/>
• For Breeding Birds of the Western Palearctic: 1=<map CaptionBkgndColor="#D7B7BD" enabled="1" id="B001" name="DRWBB" path="Data" type="locl"/>
• For Breeding Birds of Britin & Ireland: 1=<map CaptionBkgndColor="#D7B7BD" enabled="1" id="B001" name="DRBBB" path="Data" type="locl"/>
• For British Butterflies: 1=<map enabled="1" id="B001" name="DRBF" path="Data" type="locl"/>

Save the document and close the Text Editor.
Rerun the BirdGuides program: it should now run sourcing the Data from your hard drive.

 Right clicking on an image and clicking Info brings up text that appears “blocky” and pixelated.
   Open Mac System Preferences (found in  menu) then General and untick the ‘Use LCD font smoothing when available’ box.

BWPi will now run because PowerPC is no longer supported
   This issue can be fixed by downloading the latest version of the BWPi base programme from http://www.birdguides.com/downloads/BWPi_1.0.3.0065.zip

Once the file has downloaded, but before doing anything with the downloaded file, navigate to a Finder window and open the BWPi folder located within your Applications folder. Now drag the newly downloaded BWPi application icon (Scrub Warbler image) from your downloads into the BWPi folder in your Applications folder. You will be asked if you wish to replace the BWPi application currently in the BWPi folder; click Yes. You may need to enter your administrator password.

Note that if the download saves as a .zip file, unzip (open) the file before following the above step.

Once the new BWPi has copied across to the BWPi folder in your Applications folder, double click to open. You may be asked "BWPi is an application downloaded from the Internet. Are you sure you want to open it?" Click "Open" or enter Security settings in System Preferences to change security preferences. The programme should now run normally.

Programme won't run because qt-mt335.dll is missing
   Run the patch from the following link: http://www.birdguides.com/products/downloads/default.asp?download=BWPi_64-bit_Windows_Runtime_Patch


Reinstalling on a new machine

When reinstalling one of our desktop programmes, registration details must be entered as were originally used for registration. Note that these registration details are case- and character-sensitvie. If you need to obtain your original registration details, email support@natureguides.com stating the product and its serial number (found on the inside of the DVD-ROM case).

Reinstallation on Windows 7
If you have entered an incorrect user name or email address, or used a different capitalisation, you will have to edit the hidden Crex.ini configuration file that Windows 7 or 8 has made. You will need to be able to view hidden files to be able to see this on your PC.

To see hidden files:

  • Open Control Panel.
  • Select View By Small Icons at the top right-hand side.
  • Click Folder Options > View tab.
  • Click Show hidden Files and Folders.
  • Click OK.

To edit the hidden configuration file that Windows 7 makes and uses:

  • Navigate to the following directory in Windows Explorer:
  • 32-bit: C:\Users\Your User name\App data\Local\Virtual Store\Program Files\BirdGuides\BWPi\Crex.ini
  • 64-bit: C:\Users\Your User name\App data\Local\Virtual Store\Program Files (X86)\BirdGuides\BWPi\Crex.ini
  • Double-click the file to open it in Notepad or WordPad.
  • Scroll down to the second section down, headed License.
  • Correct your user name, save then exit. Please be careful not to enter any extra spaces and to remember this is all case-sensitive.

Installation guides

NB These guides are taken from the product DVD-ROMs and in some cases may be outdated by information on this website.

BWPi 2.0.3 on Windows and Mac 

British Birds 9 on Windows

British Birds 9 on Mac

iDentify on Windows and Mac
Instructions in French, German and Dutch can be found here.

 

All of our apps are available to download from the Apple App Store. Our field guide apps are currently only available on Apple (iPhone, iPad, iPod Touch).

If you are experiencing difficulties with the BirdGuides News App, please email contact@birdguides.com.

Frequently asked questions of listed below. You are likely to find the answer to your query here. If you have read the FAQs and not sound the answer you were looking for, email support@natureguides.com – remember to include the name of the app you are having issues with, and the device and operating system you are running it on.

FAQs

Are NatureGuides apps available on Android, Windows or Kindle?
   No, our apps are only available to download on iOS (iPhone, iPad, iPod Touch).

The videos in the Collins Bird Guide do not play. How can I fix this?
First, ensure the videos have been restored if you are using a new iPhone or iPad. Go to the videos tab, tap More Information, and tap Restore. Remember to sign in using the same Apple ID you use to originally purchase the videos with.
If videos are still not showing, delete and reinstall the Collins Bird Guide app. This is an iss, then restore the videos as above. This is an issue we are looking into. We're not currently aware of the cause and we would be grateful if users who have experienced this issue could email support@natureguides.com with details. We hope this will help us to establish a pattern that will allow us to resolve the issue.

Can I install NatureGuides iOS apps on my Mac computer?
   No, our apps will only run on iPhone, iPad and iPod Touch.

Which iOS devices can I install NatureGuides apps onto?
   Our apps run on iOS 7 or later. iOS 7 is supported on iPhone 4 and later, iPad 2 and later, iPad Mini and later, and iPod Touch 5th generation and later.

Why does my app not play sound?
   Ensure your device is not set to mute. Note that some apps, such as Music and Videos will play sound even when the device is set to mute. See these help pages for more: http://support.apple.com/kb/HT4085

I've lost all content from the app! How do I get it back?
   A small number of users have reported experiencing this bug. We believe it is due to a corrupted file at install. Deleting the app from the device and reinstalling will fix the issue. Remember to use the same Apple ID and password to re-download the device as was used to originally purchase it.

Why does searching for a species crashes the app?
   An update to the iOS operating system has introduced an issue when searching using some of our apps. The current work around for this issue is to quit the app (http://support.apple.com/kb/ht5137) and reopen. We are working on fixing this issue.

I have a new iPhone: will I be charged again to download the app?
   No, so long as you sign in on your new device using the same Apple ID as was originally used to purchase the app. If you are having difficulties accessing your Apple ID account, you may wish to contact Apple.

Can I download an app onto more than one device?
  You can load each app onto up to five of your devices. If you wish to load the app onto an additional device, you must be signed in using the same Apple ID a was originally used to make the purchase. 

Are NatureGuides apps optimised for iPhone 6 Plus?
   We are currently working through a refresh of all of our apps. Apps that have been refreshed are optimised for iPhone 6 Plus.

How much space do I need on my device to install a NatureGuides app?
   Our apps are larger than many of apps – this is because we include the entire content of the app in the original download to ensure all content is always available. Many smaller apps rely on downloading data on demand using wifi or a mobile data connection, both of which are often lacking in the field! Each app varies in size: the biggest is close to 1.7 GB, others are closer to 400 MB.

Are NatureGuides apps available on Android, Windows or Kindle?
No.

IMPORTANT INFORMATION REGARDING WINDOWS 10

On 29th July 2015, Windows 10 will be available for download to all Windows 7 and Windows 8 users. We regret to inform our customers that we will be unable to offer any technical support for products running on Windows 10.

We offer support for the following products:

  • BWPi 2.0.3
  • BBi
  • British Birds 9
  • British Birds concise
  • Breeding Birds of Britain and Ireland/Western Palearctic
  • British Butterflies

We offer support for our DVD-ROMs on the following operating systems:

  • Windows XP
  • Windows Vista
  • Windows 7

Windows 8
Many of our products will run on Windows 8, though users may experience issues with registering, functionality, or content display. Please note however that Windows 8 is not listed as a recommended operating system for our DVD-ROMs and thus we are unable to offer active support.

Registration
Product must be registered using exactly the same details as they were first registered with. Don't worry if you have since changed your email address; continue to use the address that was first used to register. Windows 7/8 users may experience difficulties in getting the programme to accept changed registration details. If this is the case, instructions can be found here for how to manually edit the source code.

Running the programme without the disc
If you are running the programme without the disc in the machine, you will need to ensure the data was transferred across to your machine. You may have to redirect the data paths (Features > Preferences > Data Paths. There should be a list of three folder locations in the tab box. Click once on the top one so that it is highlighted, then click the … button to the right. This will open up a folder navigation window. Navigate to the location of the data folder: it should be something like: C:/Programme Files/BirdGuides/British Birds 9/Data. Click on the Data folder and click OK, then OK again to close the Preferences window. Restart the programme. Hopefully, you should now have access to the full content.) If you have not transferred the data across to your machine then you will need to insert the disc and make sure that the data paths are pointing to the data folder on the disc, or run the programme setup.exe file and select Data in the setup wizard to transfer all data across.