All of our apps are available to download from the Apple App Store. Our field guide apps are currently only available on Apple (iPhone, iPad, iPod Touch).

If you are experiencing difficulties with the BirdGuides News App, please email contact@birdguides.com.

Frequently asked questions of listed below. You are likely to find the answer to your query here. If you have read the FAQs and not sound the answer you were looking for, email support@natureguides.com – remember to include the name of the app you are having issues with, and the device and operating system you are running it on.

FAQs

Are NatureGuides apps available on Android, Windows or Kindle?
   Our full range of apps is currently only available on iOS (iPhone/iPad) but the Collins Bird Guide app is available on Android. There are no plans to release apps on Windows Mobile or Kindle.

The videos in the Collins Bird Guide do not play. How can I fix this?
   We have worked hard to fix the video-issues in the Collins Bird Guide app but we are aware that some users are still experiencing difficulties. In settings, tap Clear app purchases videos and then Restore all purchases. If this does not work, please tap Email purchase log – remember to add some brief details of this issue before you send the log file.

Can I install NatureGuides iOS apps on my Mac computer?
   No, our apps will only run on iPhone, iPad and iPod Touch.

Which iOS devices can I install NatureGuides apps onto?
   Information for the minimum operating system requirements can be found on the App Store page for each app. Generally, apps require iOS 8.1 or later to run.

Why does my app not play sound?
   Ensure your device is not set to mute. Note that some apps, such as Music and Videos will play sound even when the device is set to mute. See these help pages for more: http://support.apple.com/kb/HT4085

I've lost all content from the app! How do I get it back?
   A small number of users have reported experiencing this bug. We believe it is due to a corrupted file at install. Deleting the app from the device and reinstalling will fix the issue. Remember to use the same Apple ID and password to re-download the device as was used to originally purchase it.

Why does searching for a species crashes the app?
   An update to the iOS operating system has introduced an issue when searching using some of our apps. The current work around for this issue is to quit the app (http://support.apple.com/kb/ht5137) and reopen. We are working on fixing this issue.

I have a new iPhone: will I be charged again to download the app?
   No, so long as you sign in on your new device using the same Apple ID as was originally used to purchase the app. If you are having difficulties accessing your Apple ID account, you may wish to contact Apple.

Can I download an app onto more than one device?
  You can load each app onto up to five of your devices. If you wish to load the app onto an additional device, you must be signed in using the same Apple ID a was originally used to make the purchase. 

Are NatureGuides apps optimised for iPhone 6 Plus?
   Yes.

How much space do I need on my device to install a NatureGuides app?
   Our apps are larger than many of apps – this is because we include the entire content of the app in the original download to ensure all content is always available. Many smaller apps rely on downloading data on demand using wifi or a mobile data connection, both of which are often lacking in the field! Each app varies in size: the biggest is close to 1.7 GB, others are closer to 400 MB.

For support with Collins Bird Guide on Android, see here.